Refund and Return

Last updated: June 2023

1. General

At Kalukan Pte Ltd, we pride ourselves on delivering precision with our advanced printers and premium PLA material. We aim for your utmost satisfaction with every print.

2. 100% + Print Money Back Guarantee

2.1. If you are not pleased with the print result, we offer a 100% money-back guarantee.

2.2. In such instances, not only will you receive a full refund, but you may also keep the 3D print as a token of our commitment to quality.

3. Returns

3.1. Given our 100% + Print Money Back Guarantee, you need not return the item. Simply get in touch with us to communicate your concerns.

4. Incorrect or Damaged Items

If you received a print that was damaged in transit or if there was an error in the printing process, please contact us within 7 days of receipt. We’ll address the issue promptly, ensuring you receive the quality you expected.

5. Delivery Timeline

Order by 6 pm and, if your print time is less than 18 hours and you’ve chosen the overnight option during checkout, expect your design to come to life by the next working day. Our commitment to speed is made possible by our high-speed, high-quality printers, setting us apart as Singapore‚Äôs fastest 3D printing service.

6. Changes to the Refund and Return Policy

We may occasionally update our Refund and Return Policy. Changes will be reflected on this page, with the updated date at the top.

7. Contact Us

For any concerns, queries, or feedback about your prints, please reach out to: Kalukan Pte Ltd Email: hello@kalukan.com